Membership & Fellowships

Rewarding Outstanding Contributions to the Customer Service and Call Center Profession in Rwanda: The Chartered Institute of Customer Management (CICM) to Award 10 Fellowships to Rwandan Professionals.

Call For Nominations for CICM Fellowship

Through it’s Africa Regional Headquarters in South Africa, the Chartered Institute for Customer Management (CICM), a global body for customer service and call center professionals, is pleased to announce the call for nominations for the highly-coveted CICM Fellowship Status. This round of nominations seeks to bestow the CICM Fellow (F-CICM) status to 10 Rwandan professionals for their outstanding contributions to the customer service and call center industry as CICM officially launches programs in this country in 2017. This activity is coordinated by the Rwanda Business Development Center (BDC Rwanda), the official CICM local partner for Rwanda. Fellowships will be awarded at the end of the month of January 2017. Deadline for Nominations: January 6th, 2017.

Here below is an overview about CICM, the fellowship status and ways to send nominations:

The Chartered Institute of Customer Management (CICM) is a global body for customer service and call center professionals, currently represented in three continents through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service, and in every international market. CICM has a knowledgeable and highly experienced team; call center and customer service experts on a strategic advisory panel and experienced worldwide partnership offering international industry-recognized educational and certification programs.

Through its Africa regional offices in South Africa; CICM expands its presence across Africa though national partners tasked to deliver its programs on the grounds; which of course makes it easier for professionals to